Responsible Gaming at good1

Our Commitment to Safe Play

At good1, responsible gaming is not a box-ticking exercise — it is a core value that shapes every decision we make as a platform. We believe that every player who chooses good1 for cricket betting, slots, live casino games, or any other product on our platform deserves to do so in an environment that actively looks out for their wellbeing.

The overwhelming majority of people who gamble do so safely, treating it as a recreational activity that adds excitement to a cricket match, a BPL game, or a quiet evening at home. good1 is designed to serve this audience — players who are informed, in control, and betting within their means. However, we recognise that for a minority of players, gambling can develop into something harmful, and it is our responsibility to provide robust tools, early-warning mechanisms, and immediate support pathways for those who need them.

Our responsible gaming programme is built around four pillars: prevention (age verification, account controls), protection (deposit limits, time-outs, self-exclusion), awareness (education about problem gambling signs), and support (direct access to our safer gaming team and external resources). These pillars are reviewed and strengthened on a continuous basis to ensure good1 remains a platform that players can trust.

Age Restriction & Verification

good1 operates a strict 18+ only policy. No person under the age of 18 may register for an account, make a deposit, place a bet, or access any real-money product on the good1 platform. This rule is absolute and applies to all players accessing good1 from Bangladesh or any other location.

During the registration process, all players are required to confirm that they are 18 years of age or older. good1 further verifies player ages through its Know Your Customer (KYC) process, which requires submission of a valid government-issued identity document such as a National ID (NID) card or passport. Any account found to belong to a person under 18 will be closed immediately, and all funds will be handled in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device or internet connection with younger family members, we strongly recommend taking the following steps to prevent underage access to gambling websites including good1.bid:

• Never share your good1 account username or password with any other person.
• Always log out of your good1 account after each session, particularly on shared devices.
• Enable parental control software on shared computers, smartphones, and tablets to restrict access to gambling websites.
• Store any printed or written account credentials in a secure location not accessible to minors.
• If you believe a minor has accessed your good1 account, contact our support team immediately at [email protected].

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of their income, background, or level of experience. It often develops gradually, and many people do not recognise the warning signs until the situation has already become serious. good1 encourages all players to regularly reflect on their gambling behaviour and to be honest with themselves about whether gambling remains a healthy, enjoyable activity in their lives.

The following signs may indicate that gambling is becoming — or has already become — a problem. If any of these resonate with your experience, please use the tools described in the sections below or contact our safer gaming team.

Player Protection Tools

good1 provides a comprehensive set of player-controlled tools designed to support responsible gambling. All of these tools are accessible by contacting our support team at [email protected], and several can be managed directly within your account settings. We encourage every player — not just those experiencing difficulties — to familiarise themselves with these features and set sensible boundaries before they are ever needed.

Reality Check Reminders

Reality check reminders prompt you with a notification at a chosen interval (for example, every 30, 60, or 90 minutes) during an active game session. The reminder displays your session duration, total amount wagered, and net win or loss position, giving you an objective snapshot of your activity so you can make an informed decision about whether to continue, pause, or stop.

Session Time Limits

You can set a maximum session duration for your account. When the limit is reached, your session will automatically end and you will be prompted to log out. This tool is particularly useful for players who find that time passes quickly during live casino or slots sessions and want a built-in circuit breaker.

Loss Limits

In addition to deposit limits, good1 allows players to set maximum loss thresholds over a defined period. Once your net losses reach the limit you have set, your account will be restricted from placing further bets until the period resets. Loss limits can be lowered at any time with immediate effect; increases are subject to a 24-hour cooling-off period before they apply.

Cooling-Off Period

If you feel you need a short break but are not ready to commit to a full self-exclusion, a cooling-off period allows you to suspend betting activity for a defined number of days while your account remains open. During the cooling-off period, you cannot log in to place bets, but your account data and any pending withdrawals are unaffected.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the good1 platform. It allows a player to request that their account be suspended — either for a defined period or permanently — so that they cannot access any good1 product, receive any marketing communication, or make any deposit during the exclusion period. Self-exclusion is the right choice when other limit-setting tools have not been sufficient and the player needs a firm, externally enforced boundary.

How Self-Exclusion Works

• Contact our support team at [email protected] with the subject line "Self-Exclusion Request".
• Specify whether you want a temporary exclusion (minimum 6 months, maximum 5 years) or a permanent exclusion with no reinstatement option.
• Our safer gaming team will acknowledge your request within 1 hour and action it within 24 hours.
• Once exclusion is active, your account will be suspended, all marketing communications will stop immediately, and you will be unable to create a new account using the same identity or payment details.
• Any balance remaining in your account at the time of exclusion will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, or Upay).

Reinstatement After Temporary Exclusion

If you requested a temporary self-exclusion, reinstatement is not automatic. After the exclusion period ends, you must actively contact our support team to request reinstatement. good1 applies a mandatory 7-day cooling-off period after a reinstatement request before your account is reactivated, during which we encourage you to reflect on whether returning to gambling is the right decision for you.

Permanent Self-Exclusion

A permanent self-exclusion request is final and irrevocable. good1 will not reinstate an account that has been permanently excluded under any circumstances, regardless of the time elapsed or the reasons provided. If you are considering permanent self-exclusion, we urge you to also explore the external support resources listed in Section 7 of this page, as they can provide ongoing counselling and support beyond the exclusion itself.

Deposit & Spending Limits

Deposit limits are one of the most practical and effective ways to keep your gambling activity within a budget you can genuinely afford. good1 strongly encourages all players to set deposit limits from the moment they create their account, treating gambling as a discretionary entertainment expense — much like a cinema ticket or a restaurant meal — rather than a potential source of income.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total you can deposit in a rolling 7-day period, measured from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly Deposit Limit: The maximum total you can deposit in a calendar month. Ideal for players who prefer to set a single monthly budget and track it against their overall finances.

How Limits Are Applied

When you request a deposit limit reduction, the new (lower) limit takes effect immediately — there is no waiting period. This ensures that when you decide to cut back, the protection is instant. When you request a limit increase, good1 applies a mandatory 24-hour cooling-off period before the increase takes effect. This built-in delay gives you time to reconsider whether increasing your limit is genuinely what you want.

Suggested Starting Limits for Bangladesh Players

While every player's financial situation is different, good1 suggests that players new to online betting start with conservative limits and adjust upwards only once they have a clear picture of their gambling patterns. A reasonable starting point might be a daily limit of ৳500–৳1,000, a weekly limit of ৳3,000–৳5,000, or a monthly limit of ৳10,000–৳20,000 — amounts that are unlikely to cause financial hardship for most households while still allowing for an enjoyable betting experience.

Support & External Resources

good1 recognises that its own support team, while available 24/7, may not always be the most appropriate or sufficient source of help for players dealing with serious problem gambling. We actively encourage players who are struggling to reach out to specialist counselling services, mental health professionals, and dedicated gambling support organisations alongside — or instead of — contacting good1 directly.

What Our Support Team Can Do

• Activate deposit limits, loss limits, session limits, and time-outs on your account immediately.
• Process self-exclusion requests within 24 hours, with marketing suppression applied instantly.
• Provide your full account activity history, including deposits, withdrawals, and bet records, so you have a clear picture of your gambling behaviour.
• Refer you to specialist external resources and provide guidance on next steps for seeking professional help.
• Receive and act on reports of suspected underage gambling or account misuse.

Talking to Someone You Trust

Sometimes the most important step is simply talking to a family member, close friend, or religious advisor about what you are experiencing. In Bangladesh, family and community networks are a genuine source of strength, and opening up to someone you trust — whether in Dhaka, Chittagong, Sylhet, or elsewhere — can be the catalyst for positive change. You do not need to face this alone.

General Guidance for Getting Help

If you are experiencing significant financial distress, anxiety, depression, or relationship difficulties linked to gambling, we encourage you to seek help from a qualified mental health professional or counsellor in your area. Many hospitals in Dhaka and other major Bangladeshi cities have mental health departments that can provide confidential support. Reaching out for professional help is a sign of strength, not weakness.

Contact Our Safer Gaming Team

If you have any questions about responsible gaming at good1, need to activate a player protection tool, or want to discuss a concern about your gambling behaviour or that of someone else, please contact our dedicated safer gaming support team. We are available around the clock and will always treat your query with discretion, compassion, and urgency.

A Quick Self-Assessment

Before your next session, take a moment to honestly answer the following questions:

• Am I gambling with money I can genuinely afford to lose, without affecting my household expenses?
• Am I betting for entertainment, or am I trying to win back money I have previously lost?
• Have I set a deposit or loss limit, and am I staying within it comfortably?
• Is gambling taking up a healthy amount of my time, or is it crowding out other activities I value?
• Would I be comfortable telling my family members how much time and money I spend on gambling?
• Am I able to stop and walk away when I reach my limit, without feeling compelled to continue?

If you answered "no" to any of the questions above, it may be time to review your limits, take a break, or speak with our safer gaming team. There is no shame in acknowledging that gambling habits need adjustment — taking action early is always better than waiting.